Refund Policy
Effective Date: May 30, 2026 (Revised)
This Refund Policy outlines the conditions and procedures for requesting refunds for online courses, educational materials, and access to learning platforms (collectively, "Services") provided by Salnikova Evgeniia, operating an online marketing school (hereinafter referred to as "Provider," "we," "us," or "our").
By purchasing our Services, you agree to this Refund Policy. Please read it carefully before making any purchase.
1. General Refund Conditions
All refunds are processed through our third-party payment processor (e.g., Paddle, PayPro Global, FastSpring), which acts as the Merchant of Record. All refund requests must be submitted directly to us via email at salnikovazhen@gmail.com. We will then coordinate with the payment processor to facilitate the refund if the conditions below are met.
2. Right of Withdrawal (for EU/EEA Customers)
For customers located in the European Union (EU) or European Economic Area (EEA), you have a legal right to withdraw from a purchase contract for digital content within 14 calendar days from the day of the conclusion of the contract (i.e., the date of purchase), without giving any reason. This is often referred to as the "cooling-off period."
However, this right of withdrawal is waived if:
  • You have expressly consented to the immediate performance of the contract (i.e., immediate access to the digital content) at the time of purchase.
  • You have acknowledged that by doing so, you lose your right of withdrawal.
Therefore, by purchasing and immediately accessing our digital courses and materials, you acknowledge and agree that you waive your right of withdrawal.
3. Refund Policy for Online Courses and Digital Products
Our primary goal is your satisfaction with our educational content. We offer refunds under the following conditions:
3.1. Full Refund Eligibility
You may be eligible for a full refund if:
  • You request a refund within 14 calendar days of your purchase.
  • You have accessed less than 20% of the course content (e.g., watched less than 20% of video lessons, downloaded less than 20% of materials).
  • The request is made before the completion of any associated live sessions or personalized feedback components (if applicable and clearly defined as part of the course).
3.2. Partial Refund Eligibility
Partial refunds are generally not offered for digital products due to the nature of immediate access to content. However, in exceptional circumstances, at our sole discretion, a partial refund may be considered if a significant portion of the course content remains unaccessed and a valid reason is provided.
3.3. Non-Refundable Situations
No refunds will be issued in the following circumstances:
  • After 14 calendar days from the date of purchase.
  • If 20% or more of the course content has been accessed.
  • If the course has been fully completed.
  • For dissatisfaction with results that are beyond our control (e.g., personal effort, market conditions).
  • For technical issues on the user's end (e.g., internet connectivity, device compatibility) that are not attributable to our platform.
  • For any Services that explicitly state they are non-refundable at the point of purchase.
4. Refund Process
To request a refund, please send an email to salnikovazhen@gmail.com with the following information:
  • Your full name
  • Email address used for purchase
  • Date of purchase
  • Name of the course/Service purchased
  • Reason for the refund request
We will review your request and notify you of the approval or rejection of your refund within a reasonable timeframe. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment processor's policies.
5. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our Services after any such changes constitutes your acceptance of the new Refund Policy.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Name: Salnikova Evgeniia Email: salnikovazhen@gmail.com Address: Police lane I N5, Tbilisi, 0144, Georgia


Note: This document is a draft and may require further legal review to ensure full compliance with all applicable laws and the specific requirements of your chosen payment processor. This draft does not constitute legal advice. You should consult with a legal professional for advice regarding your specific situation.


Made on
Tilda